Customer Service

Extending Your Servicing Team

In today’s competitive market, superior quality service is critical to developing and maintaining profitable, long-term relationships with your cardholders. Investing in the tools, technology, and training required to support today’s cardholders’ service demands can be significant – and that’s where CMC can help!

With a variety of servicing hours from 24x7/365 to standard business hours and extended after hours servicing, our team is available to serve your cardholders at any time. Our multilingual representatives develop relationships with your cardholders in the language of their choice. And, this tenured team of service professionals is also skilled on many processing platforms. You decide the time, the language, and the platform – we’re your solution.

Our Tools and Technology, Your Service Philosophy – One Powerful Partnership

Your customized set of products, platform, language, and servicing hours are delivered to our service professionals, and ultimately to your cardholders through our proprietary Contact Manager tool. This Graphical User Interface is the intelligent front-end to our service team, providing streamlined, customized information about your cardholders directly to the desktop. Your service philosophy is captured through a defined empowerment process and delivered through Contact Manager – ensuring we’re serving your cardholders exactly as you would like.

Add a sophisticated customer interaction system and a robust workforce management tool and you have a powerful servicing solution! Using our customer interaction system, we identify your cardholders and direct their call to the available representative with the highest skill in servicing your portfolio – every call receives the highest quality service every time and 100% of all calls are recorded. To help determine when service representatives are needed, our workforce management system looks at historical trends and any upcoming activities that might cause an increase in call volume to develop the most effective schedule throughout your desired time of service.

Our focus on superior quality service and desire to be an extension of your service team is unmatched. Through continuous investments in people and technology, we provide the high level of service you and your cardholders deserve.